1. general

    1. How do I track my order?

      Once your order has been shipped, you will receive a shipment confirmation email. This email contains a tracking number that will allow you to track your order using our shipping partners tracking platform. (Please check your spam folder if you did not receive the shipping email)

      Simply click on the link here and type-in the tracking number provided in your shipping confirmation email.

      If you’re having trouble tracking your order, please contact uhere.

    2. What are the shipping times and prices?
       Shipping Method   * Shipping times  Price
       Standard  7-10 business days   7.95$
       Express  3-5 business days  19.95$ 

       

      Shipping time for custom made orders may take 15-20 business days (available via standard shipping only).

       

      Please note that we offer FREE Shipping on all orders above $99

       

      * While Magnolia Jewelry makes every effort to have your order shipped on time, please note that shipping times may change during the holiday season.

       

    3. Why hasn't my order deliverd yet?

      If your order has not arrived by the estimated delivery date, please try the following:

      1. Check your order's progress status using the tracking number and link provided in your shipping confirmation e-mail.

      2. Check your mailbox for a delivery attempt card, as your order may be waiting at your local Post office.

      3. If you still can't find your order, contact us here.

    4. What methods of payment do you accept online?

      We accept either credit cards (Visa, MasterCard, American Express) and PayPal.

       

    5. How can I use my promo code?

      If you have Magnolia's promotional code, enter the code in the “Promotional Code” box at the end of the purchase process and click on “Apply”.

    6. What is a custom made order?

      A custom made order is an order for which items are especially designed for you.

      These may relate to rings, necklaces and personalised items.

      Magnolia carries *standard sizes which are processed as standard orders and shipped within our standard delivery times (7-10 business days, depending on the destination).

      Please note that custom made orders have longer delivery times of 10-12 business days. 

      *Standard size for rings is: 7 (US size) or 56 (EU size)

      *Standard size for necklaces is: 45 cm | 17.7"

    7. How do I choose the correct size of an item?

      For your convenience, please consult our size guide to help you choose the correct size of your items.

    8. How do I modify or cancel my order?

      Once an order has been placed we are unable to update any of the order information. This includes changing the shipping or billing address, payment information or editing the items listed in your order.

      Once an order is processed, it can no longer be canceled nor modified.

      You may cancel your order and obtain a refund before your order has been processed by our Distribution Center, which normally occurs within 30 minutes of placing an order.

      Please note you will be able to return any items you don’t want after their delivery. To find out more about returns and exchanges please click here.

    9. How do I return/exchange an item?

      It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your selection, we will issue a refund for the value of the merchandise or exchange your items (exchange for a different size for the same model only) within 30 days from the day you received your order. Original shipping costs, duties, and taxes are non-refundable.

      For hygiene reasons, studs earrings are non-refundable & non-exchangeable.

      Personalized items and gift cards are non-refundable and non-exchangeable.

       

      To return an online purchase by post, please follow these instructions: 

       

      Fill in the return form included in your package detailing which item(s) you are returning, the quantity, and the reason for your return. Place this in the package with the items being returned.

       

      Please return your item(s) to the following address (you may choose the shipping carrier of your choice)

       

      Magnolia Jewellery Israel

      Hataas 23

      Kfar Saba, 4442525 

      Israel

       

      We strongly recommend that you use a secure or trackable method of postage, i.e. recorded or special delivery, and that you retain your proof of postage. Until such time as we receive your return at our offices, the items and their condition remain your responsibility.

       

      In the event of an exchange, we will only exchange items for a different size. We will send you an email to confirm your return has been received. If the new size is in stock, we will send it to the same address your initial order was shipped to. If you want your new order to be delivered to a different address from the original order, please clearly inform us via the return form included in your package. 

       

      If you wish to exchange the item for a different item, please place a new order on our website. We will, of course, reimburse your first order.

       

      In the event of a refund, We will send you an email to confirm your return has been received, the refund will be credited back via the original method of payment. Please allow up to 30 days for your refund to appear on your bank or credit card statement. If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable. Shipping and handling charges, as well as duties and fees, are not refundable. Customers are responsible for return shipping, duties, taxes, and fees.