Orders & Payments
Does Magnolia provide a warranty with every purchase?
Yes, Magnolia offers 1 year warranty with every purchase over US$ 25 , throughout its range of jewelry.
Part of our jewelry range is made of 925 Sterling Silver, the highest possible grade of silver in the jewelry-making industry. Each piece is held to the highest quality standards to ensure that you’ll enjoy your jewelry for years to come.
How do I know that my order was received?
Once your order is placed and payment is processed, you will receive an order confirmation by email.
How do I track my order?
Once your order has been shipped, you will receive a shipment confirmation email. This email contains a tracking number that will allow you to track your order using our shipping partner's tracking platforms.
Simply click on the link here and type in the tracking number provided in your shipping confirmation email.
(For delivery time information please go to shipping and delivery policy)
If you’re having trouble tracking your order, please contact us here.
What is a custom made order?
A custom madel order is an order for which items are especially designed for you.
These may relate to rings, necklaces, bracelets and personalized items.
Custom made orders have longer delivery times of 15-20 business days.
Can I cancel or modify my order once it was placed?
You may modify/cancel your order before your order has been processed by our Distribution Center, which normally occurs within 30 minutes of placing an order.
If your order status is still marked “Processing”, immediately contact Magnolia’s customer service to modify/cancel your order.
Once an order is processed, it can no longer be modified or canceled.
Please note you will be able to return any items you don’t want after their delivery. to find out more about our returns and exchanges policies please click here.
What happens if the item I ordered is out of stock?
All items are subject to availability. Normally, items display at Magnolia’s online store are available in stock. However, during exceptionally busy periods such as holiday seasons, demand may exceed the available stock and we may not be able to fulfill your order. Should this be the case, we will notify you as soon as possible via email.
What payment methods are available on your website?
We accept most major credit cards and payments made through PayPal. Payment must be made in full before shipment.
You may pay using your Visa, MasterCard or American Express.
In addition, you can use PayPal. There is no need to be a PayPal member in order to pay with credit card through PayPal.
Are payments on the website fully secured?
Magnolia is proud to offer its customers a fully secure shopping experience. Our site is authenticated by VeriSign, in which all confidential information related to your credit card is encrypted and coded via the SSL protocol. Similarly, PayPal transactions are fully secured.
For customer security purposes and protection, Magnolia does not store customers’ confidential information, (such as credit card details), on its servers.
How can I get Promotional Offers?
Sign up to join us to receive exclusive discounts, promotional offers and early access to Magnolia sales events. Upon your initial registration, you will receive via email a welcome gift discount code granting you 15% off your next online purchase*.
*Discount Codes cannot be combined with any other promotion or code-based offers.
Please note that by registering for Magnolia’s program, you agree to receive Magnolia offers and promotions to your registered email address. You may unsubscribe at any time.
Promotions and discount codes are emailed based on marketing trends and shopping habits. Signing-up to our mailing list does not guarantee that you will receive all promotional mailings.
How do I use a Promo Code online?
Upon checkout, enter your discount code in the ‘Enter a Promo Code’ box. Please note that only one qualifying discount code may be used per order. Please ensure that you enter your discount code prior to placing your order – Qualifying discount codes cannot be applied after an order has been placed.
Why doesn't my promo code work?
Please ensure that all conditions, are met prior to using your discount code (one code per order, code validity, promotional conditions and restrictions). If you are having trouble using your discount code even when all conditional restrictions are met, please contact us here.
How can I view my order history?
Sign in using your email and password, click on "my account". Next, click on "my orders". Scroll down to the specific order of your choice. Finally, click on "view order".
“My order” allows you to review all information related to your current and previous orders.
How can I obtain a copy of my invoice or order?
Please contact Magnolia’s customer service.