Shipping & Delivery

What are my delivery options?

 

 Shipping Method

 *Shipping Time

 Price

 Standard Shipping

 7-10 business days

 $7.95

 Express Shipping

 3-5 business days

 $19.95

 

Custom made orders available via standard shipping, and may take 15-20 business days.

 

Please note that we offer FREE delivery on all orders above $99

*While Magnolia Jewelry makes every effort to have your order shipped on time, please note that shipping times may change during the holiday season

 

What countries do you ship to?

Magnolia ships to the United States, excluded Alaska and Hawaii.

 

Where can I have my order delivered?

For your convenience, you may ship your order to the address of your choice in the countries we deliver to as stated above. Please ensure that you enter your address in full as well as a contact name (if different) and telephone number to facilitate the prompt delivery of your order. 

 

When will my custom made order be shipped?

Standard Shipping Time for custom made orders: 15-20 business days

 

 

Can I change my delivery address once my order has been placed?

You may modify your delivery address before your order has been processed by our Distribution Center, which normally occurs within 30 minutes of placing an order.

If your order status is still marked “Processing”, immediately contact Magnolia’s customer service to modify your order. 

Once an order is processed, it can no longer be modified.

Please note you will be able to return any items you don’t want after their delivery. to find out more about our returns and exchanges policies please click here.

 

 

Do I have to pay customs or duty charges?

International shipping may be subject to customs processing and additional charges.

You should be aware of possible:

  • Delays from customs inspection.
  • Import duties and taxes which buyers must pay.
  • Brokerage fees payable at the point of delivery.

Your country's customs office can offer more details.

 

 

My order hasn’t arrived yet, what should I do?

If your order failed to arrive by the estimated delivery date, please try the following:

1. Check your order's progress status using the tracking number and link provided in our shipping confirmation e-mail.

2. Check your mailbox for a delivery attempt card, as your order may be waiting at your local Post office.

3. If you still can't find your order, contact us here.

 

My order is missing items, what should I do?

We do our best to ship your order in one parcel, however during exceptionally busy periods such as the holiday season, due to the exclusive nature of the Magnolia range, demand may exceed available stock and we may not be able to fulfill your entire order. If this is the case, we will notify you as soon as possible via email to inform you of any possible delays and back-ordered items.

If you don't see all the items ordered listed on the shipping confirmation e-mail, don't worry, your order is being delivered in more than one parcel. You will receive a shipping confirmation e-mail notifying you of their shipment as well as a tracking number as soon as the remaining items are shipped.

 

The item(s) I received do not match the ones I have ordered, what should I do?

Magnolia makes every effort to fulfill your order accurately. However, in the unlikely event that the items received do not match your order please contact us here stating your Order Number and we will replace them for you upon return of the items.

International Orders: Magnolia will refund the cost of postage* incurred for the return of the incorrect item(s).

*Up to the value of $20 (Please attach the invoice for shipping).

Please note, you have 30 days from the date of delivery to return your order. If you are not sure how to proceed, please contact us here for further assistance and we will be happy to help. 

 

What should I do in case an item I received is faulty or was damaged during shipment?

Magnolia makes every effort to fulfill your order accurately. However, in the unlikely event that the items received do not match your order please contact us here stating your Order Number and we will replace them for you upon return of the items.

International Orders: Magnolia will refund the cost of postage* incurred for the return of the incorrect item(s).

*Up to the value of $20 (Please attach the invoice for shipping).

Please note, you have 30 days from the date of delivery to return your order. If you are not sure how to proceed, please contact us here for further assistance and we will be happy to help.